Revealed: Motorists’ BEST and WORST motorway services in the UK

Described as ‘gloriously ugly’ – can you guess which service station was named the worst?


One user of this motorway service described it as ‘gloriously ugly’, whilst those taking part in the survey gave it just a 68% customer satisfaction rating but can you guess or do you know which one it is?

Thurrock services, on the M25, has been named the worst service station in the UK, with many visitors claiming the Essex located site to be the worst service station to visit for a number of reasons.

The services are located near the Dartford Crossing and has recently received a few critical reviews on Google and TripAdvisor.

Visitors to the services said that the toilets were ‘disgusting’ and warned other motorists not to stop there if another alternative was an option.

Other visitors claimed there was a lack of parking spaces for lorries, with some people suggesting that the car park was a ‘free for all’ which soon became a nightmare and was ‘an accident waiting to happen’.

Thurrock services was even described by one person as ‘gloriously ugly’!

Described as 'gloriously ugly' - can you guess which service station was named the worst?

Revealed: Motorists’ BEST and WORST motorway services in the UK.

In total, 9,600 customers were quizzed about UK service stations by Watchdog Transport Focus. They were asked to comment on the toilets, food and staffing levels at 111 service stations in England between February and April this year.

Results from the study found that Moto operated four out of the five lowest ranked services.

The second lowest ranking services was Toddington southbound on the M1 in Bedfordshire, scoring 72%, whilst the third worst was Southwaite northbound on the M6 in Cumbria, scoring 80%.

Topping off the top five worst service stations was Newport Pagnell southbound on the M1 in Buckinghamshire, operated by Welcome Break (81%) and Bridgwater on the M5 in Somerset, also scoring 81%.

A Moto spokesperson said their service areas had scored on average 90%, however ‘major redevelopment works’ at Thurrock and Toddington southbound ‘had a negative impact on our customers’ perceptions’.

Overall, 92% of customers were happy with their visit to a motorway service station, however only 66% believed the food and drink on offer was good value for money.

Over half of those taking part were angry about the price of fuel at motorway service stations compared to everywhere else.

“Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake,” said Transport Focus chief executive Anthony Smith, adding: “Operators need to focus on ensuring customers see their experience as value for the money they’ve paid – that there is a good range of food on offer and that buildings are maintained to a high standard.”

Top 5 Best Motorway Services:

  1. Norton Canes – M6 Toll in Staffordshire
  2. Stafford Southbound – M6 in Staffordshire
  3. Wetherby – A1(M) in Yorkshire
  4. Hilton Park Southbound – M6 in Staffordshire
  5. Corley Southbound – M6 in Warwickshire


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