New study looked at eight different categories to decide which cars were the most reliable overall
A new study has revealed the UK’s most reliable car brands, taking into account a myriad of possible symptoms to arrive at their conclusion.
When you lease a car it may not be yours to own but you still hope that the car you choose will be reliable and trouble free, just the same as if you purchase one outright.
The 2017 study was conducted by J.D. Power Vehicle Dependability Survey who looked at data gathered by owners of vehicles across the UK.
They looked at data over a 12 month period to see which vehicles had the least and most recorded issues.
The vehicles checked had been in ownership from anywhere between 12-36 months and to determine the cars ranking, the study examined 177 problem symptoms from eight categories.
These are the eight categories used:
- Vehicle interior
- Vehicle exterior
- Driving experience
- Engine and transmission
- Features/controls/displays (FCD)
- Heating, ventilation and air conditioning (HVAC)
- Audio/communication/entertainment/navigation (ACEN)
The survey then determines dependability based on the number of issues they come across per 100 vehicles – the higher the score, the worse it ranks and the lower the score, the higher it ranks regarding quality.
According to head of research at J.D. Power Europe Mark Lendrich, small problems such as noisy brakes or foggy windows can be extremely frustrating to live with and can potentially leave a negative affect on the driver who might even look at another car brand next time.
Of the new car owners who said they hadn’t had any issues, 58% of them said they would certainly lease or buy the same brand in the future but astonishingly, 48% of motorists who had experienced one or more issues said they would continue to stay with the same brand longterm.
The biggest factor when choosing a vehicle for 50% of drivers was fuel economy, whilst 31% said that the exterior of the vehicle played a crucial part in their choice.
The 2017 J.D. Power Vehicle Dependability Survey ranked Kia and Volvo as the most dependable cars, both scoring 83 per 100 vehicles checked. Skoda took third spot on 89 PP100, followed by Suzuki who scored 92 per 100 vehicles checked.
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